Coziest Brand offers a hassle-free money back guarantee within 30 days of receipt of shipment for all purchases. Due to the nature of bedding products, in order to be eligible for a refund, the item being returned must be in the original unopened packaging. A refund ticket must be submitted to our customer care team, and upon approval, all orders must be shipped back to Coziest Brand, with return shipping fee paid by the customer.
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 30 days of receiving the item. If the case is deemed valid, Coziest Brand will cover related costs to deliver a replacement.
Refunds are processed within 2 business days, however depending on your bank or credit card company, please allow up to 7 business days for refunds to appear back in your account.